At Marantia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All tags and original packaging must be included
- Proof of purchase or order confirmation is required
Items returned without approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Intimate or hygiene-sensitive items (if applicable)
Return Process
To request a return, please contact us at:
Include:
- Your order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Once your request is approved, return instructions will be provided.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Shipping charges are non-refundable unless the item received was incorrect or damaged.
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrectly shipped
If you need an exchange, contact us at:
📧 krussell005@outlook.com
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photos.
We will work quickly to resolve the issue.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
We recommend using a trackable shipping service for returns.
Cancellations
Orders may only be canceled within 12 hours of purchase. Once processing or shipping has started, cancellations may no longer be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Marantia
📧 Email: krussell005@outlook.com